Revolutionizing Enterprise Communications
Businesses today rely heavily on Microsoft Teams for internal collaboration and communication. However, when service interruptions occur or communication tools are scattered across different systems, the consequences can be severe.
PanTerra Networks has stepped in to address this challenge with a native integration called Streams.AI for Microsoft Teams. This innovative solution brings enterprise-level calling, messaging, fax, analytics, AI-powered routing, and business continuity into the Teams environment.
The best part? It's available to PanTerra customers on Business Plus and Professional Plus plans at no extra integration cost. This release couldn't have come at a better time, as companies are looking for ways to simplify their communications, reduce IT administration, and keep employees connected even when their primary collaboration platform is down.
So, what does Streams.AI do? It extends Microsoft Teams beyond just meetings and chat by combining business calling, SMS and MMS, digital faxing, voicemail, contacts, and advanced call controls into one easy-to-use interface. This helps organizations ditch their patchwork of communication tools and avoid the complexity that comes with multiple vendors and telephony systems.
The integration also makes life easier for IT teams with automated Entra ID-based provisioning and deprovisioning. This means they can manage user communication profiles with less manual work. Plus, PanTerra's management portal gives administrators a centralized way to control routing policies, voicemail rules, call recording permissions, and more.
In today's business landscape, relying on a single platform can be a risk. That's why Streams.AI includes business continuity features that detect when Microsoft Teams is unavailable and reroute communications to Streams mobile apps, desktop apps, and IP desk phones within 60 seconds. When Teams is back up, users are automatically switched back.
This move by PanTerra is timely. Companies are no longer just looking for convenience or collaboration features in their communications platforms; they're also prioritizing resilience, continuity, and the ability to keep customer and employee communications going during outages.
According to the president and CEO of PanTerra Networks, "Microsoft Teams has become the go-to collaboration platform for millions of workers, but the communication tools around it have been fragmented and costly." With Streams.AI for Microsoft Teams, PanTerra is bringing the full power of its unified communications platform directly into Teams, making IT management simpler and elevating the communication experience for every user.
